I have stayed at some of the best Park Hyatt in the world, Park Hyatt Maldives 'Hahaha', Park Hyatt New York, Park Hyatt Shanghai and because of those hotels, I love staying at Park Hyatts because of the amazing customer service, luxurious rooms, bath products, and facilities, however this property falls short on all levels and should not be considered one of Hyatts prime properties in the world. I cannot understand how it holds Park Hyatt in its tittle.
I was upgraded to a suite, which overlooked the church, which was nice. We had a traditional welcome amenity of olives and bottle of wine. One perk is this is the only Park Hyatt in the world, which offers a lounge. They have happy hour from 5 to 7, which offers white wine, red wine and hard alcohols along with numerous good appetizers. That is a bonus but not enough to make up for the lack of attention to detail, customer service and Park Hyatt standards. They weren’t good at refilling our Nespresso pods and we had to call down for more. Our bed was dirty and we had to call to have someone come and change the sheets, which was frustrating when I was ready for a good nights sleep. They also never took our dirty coffee cups or dishes when they cleaned the room and we had to call to have someone come and get them. In a luxury hotel where everyone is downstairs spending 100$ on tea time you’d expect them to know how to service a room without having guest call numerous times to have things taken care of. I also love how hotels always seam to close there restaurant on Sundays evenings, people do like to eat dinner on Sunday evenings as well.
The breakfast has a good offering, the staff needs to be trained better however. Dirty dishes stay on your table the entire meal; they don’t replenish the buffet so if you come in around 9 you will have slim pickings compared to those who arrive early. You order coffee when you arrive with your waiter but it takes forever for you to get your drink and should you want a second cup of coffee order it right way. It was a good offering but honestly they could offer more to their customers and ensure that waiters clear tables and ask if you need anything. Maybe have management look at the breakfast buffet at the Park Hyatt Shanghai as a guideline, they are exceptional and anticipate your needs.
The spa facilities needs a major upgrade as well as the locker rooms and facilities. The pool is nice but not easy to do laps in as there are so many children playing in the pool. The gym is standard and would be nice if they offered perhaps a space for Pilates or Yoga to be practiced.
Overall I think that Hyatt needs to relook the way this hotel is being managed and encourage them to bring their standards back up to where they should be to be on par with other Park Hyatt. When you book a Park Hyatt hotel you know you will be treated with the highest standards possible, food will be amazing and service will be exceptional, this hotel didn’t offer that what so ever. It seams more like a business hotel then a luxury hotel and perhaps should be downgraded to a Grand Hyatt. I kind of wish I had booked the new Grand Hyatt downtown which is ultra modern, has amazing reviews and is closer to everything. I didn’t mind the distance the Park Hyatt is from everything, but without the service and luxury I expected, there was no real benefit to staying with them.
Room Tip: Make sure you get to breakfast early for best offerings, Restaurant is closed on Sundays
Source : https://www.tripadvisor.com.au/ShowUserReviews-g255100-d256844-r443005811-Park_Hyatt_Melbourne-Melbourne_Victoria.html