Contact Center Solutions did not have a shortage of excitement at all. It was a week filled with news and introductions but just in case you missed any of the action, we have you covered with the Week in Review, from top to bottom.
Israeli Bank, Leumi, has deployed the CallVU visual IVR and agent-customer collaboration platform. It’s enabling the bank to direct more activity to digital channels, increase first call resolution, shorten service call duration, streamline back office operations, and realize other benefits.
Digitcom Canada, a telecommunications service provider announced a new cloud-based contact center solution. It’s powered by technology from Telax, and features automatic call distributor, automatic updates, business intelligence reporting, call recording, chat, disaster recovery, interactive voice response, real-time dashboards, remote agents, workforce management, and more.
Avella unveiled NurseConnect, a new patient support program with the aim of educating and engaging those managing health conditions with specialty drugs. Leveraging an omnichannel approach, Avella’s nurses remain in contact with patients via video, text, voice and screen sharing.
Finally, Antlion Audio, which develops customizable audio solutions for gaming, streaming and VoIP applications, announced its latest offering, ModMic Business. It is the first business offering joining the ModMic lineup, turning all headphones into high-performance VoIP headsets, simply by clipping the microphone onto the headphones and plugging it in. It’s specifically designed for small businesses, home office workers, and call centers..
And that is the Contact Center Solutions Week in Review. Come back next week for even more news and announcements that you won’t want to miss!
Source : http://callcenterinfo.tmcnet.com/analysis/articles/435130-contact-center-solutions-week-review-telax-antlion-more.htm